This policy explains when a purchase from Alaia Global Private Limited at https://baglat.com may qualify for a refund. To cancel an order before fulfilment, see our Cancellation Policy.
Refund eligibility
- We could not deliver the order because of an error or stock unavailability on our part.
- A technical error resulted in duplicate payment for the same order.
- A physical product arrived damaged or defective. Report the issue within exactly 48 hours of delivery with your order details and a clear, unedited unboxing video.
No returns after delivery
Because our products are consumable and hygienic, we strictly do not accept returns after delivery. Customers never pay return shipping because physical items are not taken back.
Resolution for verified damage or defect
After reviewing a complete claim, we may offer a replacement, refund or store credit. A clear, unedited unboxing video is mandatory for every damage or defect claim. Claims made after 48 hours of delivery are not accepted.
Other exclusions
Refunds are not available for change-of-mind requests, incorrect delivery details entered at checkout that prevent delivery, or products damaged after delivery for reasons not attributable to us. This does not limit rights available under applicable law.
Refund processing
Where a refund is approved, it will be initiated to the original payment method through Razorpay. Banks and payment providers may take additional time to reflect the payment.
Support and disputes
Include your order and Razorpay transaction details when contacting us through the Contact Us page so we can help resolve the issue.